We get it — sometimes the fit’s not quite right, or you change your mind. That’s why at Outerflare, we offer a straightforward and customer-first return and exchange policy. No hidden conditions. No hassle.

30-Day Return Policy

We offer a 30-day return window for all jackets, regardless of your location. If you’re not fully satisfied, you may return or exchange your purchase within 30 days of delivery.

What Can Be Returned?

To be eligible for a return or exchange, the item must:

  • Be unused and unworn
  • Be returned in its original packaging
  • Have all original tags attached
  • Show no signs of damage, wear, or alteration
  • Used, worn, washed, or damaged items will not be accepted.

Return Address

14 Bobbing Close,
Rochford, England, SS4 1RY,
United Kingdom (UK)

Shipping Costs

Customers are responsible for the return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged or defective
  • We do not charge any restocking fees.

Refund Process

Once we receive your returned item, please allow up to 30 business days for processing. Refunds are:

  • Issued in USD ($)
  • Automatically converted to your local currency by your payment provider
  • Credited back to your original payment method
  • We’ll send you an email confirmation once your refund is issued.

Exchanges

Need a different size or want to swap styles? We’re happy to help — just email us with your order details and what you’d like in exchange.
We’ll confirm availability and walk you through the process.

Need Assistance?

Have questions or need help with your return? Our customer service team is ready to assist.

Address: 14 Bobbing Close, Rochford, England, SS4 1RY, United Kingdom (UK)

Contact Us: https://outerflare.com/contact-us/

Email: contact@Outerflare.com

Phone: +447397674217